Delete your account

• In the Catalog10 app or on the web: Settings → Delete account.
• Or open catalog10.com/app/pub/delete-account and sign in.
• If you can no longer sign in, e-mail [email protected] from the address on the account.

What happens next

• The account disappears from Catalog10 straight away. If you own the company, the whole company account is deleted, every member is signed out and they are told by e-mail; a team member deletes only their own account.
• A paid plan stops renewing and ends at the end of the period already paid.
• For 30 days you can restore it by signing in; after that, it is permanently erased.

What is erased and what is kept

• Erased: listings, catalogs, channels, shared links with their statistics and responses, AI requests, support requests, verification documents, contact history, WhatsApp messages stored with the account, connected WhatsApp numbers with their conversations, labels and kept texts, pending invitations and photos.
• Kept: billing records, for as long as the law requires, with the anonymised company and user records they refer to; and anonymous market statistics (category, brand, grade, WTS/WTB, price, quantity, country and dates of past listings) that do not identify anyone.
• Activity a person generated on other businesses’ links stays part of those businesses’ statistics.

WhatsApp

• To stop WhatsApp notifications from Catalog10, reply STOP (or PARAR / BAJA) to Catalog10’s WhatsApp number, or turn them off in Settings → Notifications. This does not delete your account or your data.
• Connected WhatsApp Business numbers: the company owner can disconnect a number in Settings › Connected accounts. Catalog10 stops receiving its messages and deletes its access token. Tick “Also delete its conversations and labels in Catalog10” to erase them straight away; otherwise they are kept until the account is deleted, or until you ask us at [email protected]. Kept message texts are deleted after 60 days in any case.

If you don’t use Catalog10

If you opened a link a business shared with you, Catalog10 recorded the activity described in section 2 of our Privacy Policy. To have it deleted, write to [email protected] with the link and roughly when you opened it. Clearing your browser’s data for catalog10.com deletes the browser identifier.

If you wrote to a business’s WhatsApp number that the business connected to Catalog10, ask that business to delete your conversation, or write to [email protected] with the business’s name and your WhatsApp number.

Facebook

Catalog10 doesn’t offer “Log in with Facebook”. A business owner who connects a WhatsApp Business number uses Meta’s Facebook Login for Business window to choose the business and the number; Catalog10 then receives access to that WhatsApp Business account — not to your personal Facebook profile, friends or posts. Disconnecting the number in Settings › Connected accounts deletes that access from Catalog10; you can also remove Catalog10 from your business in your Meta Business settings.